Privacy Policy

Effective Date: 11/1/15
 Business Name: Lucky Dawg Cleaning & Restoration


1. Introduction

Lucky Dawg Cleaning & Restoration (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.


2. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Name
  • Phone number
  • Email address
  • Service address or general location
  • Details about your requested services

Information Collected Automatically

  • IP address
  • Browser type
  • Device information
  • Website usage data (pages visited, time on site)


3. How We Use Your Information

We use the information we collect to:

  • Provide and schedule cleaning services
  • Generate estimates or quotes
  • Communicate with you about your request
  • Send appointment confirmations and updates
  • Respond to inquiries and customer service requests
  • Improve our website and services
  • Send follow-up communications such as review requests


4. SMS & Communication Consent (A2P Compliance)

By providing your phone number through our website, forms, or by contacting us directly, you consent to receive communications from Lucky Dawg Cleaning & Restoration, including text messages (SMS), phone calls, and emails.

Types of Messages You May Receive:

  • Appointment confirmations and reminders
  • Service-related updates
  • Follow-up messages
  • Review requests
  • Promotional or marketing messages (only if opted in)

SMS Disclosure:

  • Message frequency may vary
  • Message and data rates may apply
  • You can opt out at any time by replying STOP
  • For assistance, reply HELP or contact us directly

Important:

We do not share, sell, rent, or distribute your phone number or personal information to third parties for marketing purposes.


5. How We Protect Your Information

We take reasonable steps to protect your personal information using:

  • Secure systems and software
  • Access controls
  • Industry-standard safeguards

While no method of transmission is 100% secure, we strive to protect your data to the best of our ability.


6. Sharing of Information

We do not sell or trade your personal information.

We may share information only when necessary to operate our business, such as:

  • With service providers (e.g., CRM systems like GoHighLevel)
  • When required by law
  • To protect our legal rights

All third-party providers are expected to maintain confidentiality and security.


7. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Maintain records
  • Comply with legal obligations


8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to your information
  • Request removal of your information
  • Opt out of communications at any time

To make a request, please contact us using the information below.


9. Cookies & Tracking

Our website may use cookies or similar tracking technologies to improve your experience. These help us understand how users interact with our site.

You can adjust your browser settings to disable cookies if you prefer.


10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.


11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.


12. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lucky Dawg Cleaning & Restoration
📍 Idaho Falls, Idaho
📞 208-520-6035
📧 nathan@luckydawgcleaning.com